Out of Hours Emergencies
Telephone Bournemouth 01202 411700. You will hear a recorded message giving you a
number of choices. Numbers given will be repeated for your convenience. You will then
need to note and redial direct to either of the following services: for all non emergency
assistance during the day dial NHS 111; for out of hours assistance dial NHS 111 and
only for true life threatening emergencies dial 999. Note NHS 111 replaces both NHS
Direct and previous Out of Hours contact numbers.
You will be asked by the receptionist for the name of the doctor you are calling, your
name, address and telephone number and a brief description of your problem. Your call
will be recorded. Please remember that the duty doctor will normally be providing his usual service the next day. Your discretion in using 111 for problems that cannot wait until the morning is therefore much appreciated.
In the case of an accident which you think may require immediate hospital treatment, the
nearest casualty departments are at the Royal Bournemouth Hospital, telephone 01202 303626,
and Poole General Hospital,telephone 01202 665511.
Remember also there is a GP Led Service next to A & E at The Royal Bournemouth Hospital
Run by GP’s who should be able to assist you promptly.
For general medical enquiries or health advice call NHS 111 or log on to www.patient.co.uk or NHS 111 at www.nhs.uk/111
You should attend the Accident & Emergency Department of your local hospital or dial 999.
The definition of an emergency is a critical or life-threatening situation, and includes things like: chest pain or suspected heart attack, head injury, severe blood loss, severe breathing difficulties, loss of consciousness, deep wounds and suspected broken bones.
NHS 111 is available 24 hours a day, 365 days a year. Call 111 if you need medical help fast but it's not a 999 emergency .
The Practice Extended Opening Hours
Please note extended Opening Hours appointments are primarily provided for those patients who work and find it more difficult to attend during normal office hours.
This surgery now offers late evening and early morning additional sessions for pre-booked routine appointments. To book any of these appointments by telephone, call the surgery between Monday and Friday, 8.00am - 6.30pm. During weekdays, after 6.30pm until 8.00am the next morning, and throughout the weekend, all calls will still be directed to the Out of Hours Service.
These sessions are held at the following times:
Tuesday: St Leonard's Road Surgery: 7.00 - 8:00am
Thursday: Gervis Road Surgery: 6:30 - 8:10pm
Please note Extended Opening Hours appointments are primarily provided for those patients who work and find it more difficult to attend during normal office hours.
Access To The Surgery
Our premises are suitable for wheelchair access on the ground floors.
Please ask the staff for assistance if you are disabled. Similarly, if you have
visual or hearing difficulties please let the reception staff know so that appropriate
arrangements can be made for your comfort. Within the limitations of the current
buildings we have made as many reasonable modifications as practicable to meet
the requirements of the Disability Discrimination Act.
Surgeries will normally start on time and we will endeavour to enable patients
to be seen within 20 minutes of their appointment time; in the event of a delay
we will offer an explanation.
When a doctor is called away on an emergency we will inform the patients and
give them an opportunity to book an alternative appointment or, if
preferred, to be seen by another doctor.
Due to the nature of primary care the doctors will sometimes be presented by patients with unforeseen and difficult problems. They will not run late by choice but at times this may be unavoidable for which we apologise in advance.