How Do I....
Obtain A Repeat Prescription?
For patients on regular medication a computerised repeat prescription system is in operation. The left-hand side of the sheet contains the prescription which should be given to the chemist. The right-hand side of the sheet which may be torn off at the perforated strip, contains details of your repeat medication and will also contain useful patient information or reminders eg Flu or Travel Clinics. Please read this carefully and ensure that the details are correct. The items that you require should be ticked against the number on the sheet. Please leave this at reception or, alternatively, post your request. If you would like your prescription returned by post, please enclose a stamped addressed envelope. Please allow two working days for your prescription to be processed (allowing for weekends and Bank Holidays). In general, however, your prescription should be available for collection after 3.00pm on the day at the end of the 48-hour period. We will endeavour to contact you should there be any delay. Also please note that due to the requirement for regular medication reviews involving a doctor, there may be occasions when your repeat may run slightly over our two day target. Your co-operation is appreciated.
Repeat prescription requests cannot be taken over the telephone. Please carry the repeat sheet with you when you attend the surgery or hospital. Your GP will review your medication periodically, which may require up to four working days to process from the time of your request. If you have a question related to the administration of your repeat prescription you may call between 10.00 - 11.00am and between 3.00 - 4.00pm, on 01202 411701. You may also email your repeat requests to firstname.lastname@example.org There is a link on our website which contains an electronic form for your convenience.
Please note: if you wish for another person to collect your repeat prescriptions on your behalf we require your signed authority as a letter, filling in the form available in reception or using the Change to Prescription Collection Service section on your repeat prescription.
For your information, we are hoping to move to a new NHS electronic repeat prescribing systemas soon as can be arranged, when your repeat prescription will be electronically sent to the pharmacy of your choice. We will inform you as this develops in line with other NHS technology.
Online Prescriptions Information Service
This is available to help ensure that patients get the information they need, when they need it most. The service has been developed with health and social care professionals in mind, offering a tool to quickly and easily provide information for the people they care for. It lets users tailor the amount of information they provide during a patient consultation, based on what the patient wants, from a comprehensive package of information to a number of bite-sized pieces See www.NHS.uk/ips.